SUMMARY

Highly motivated, proactive professional with over a decade of experience implementing exceptional client experiences and contractor support in technology, marketing, sales and business processes. Proficient in managing processes and training teams, implementing marketing media, pipeline management, and communicating with internal and external partners. A strategic thinker with a knack for problem-solving, capable of handling a high volume of challenges and crafting innovative solutions.

PROFESSIONAL EXPERIENCE

Operations Manager

Mungia Real Estate | 2020-2023

• Lead a 10+ team of highly successful professionals, YOY growth averaging 25 million+ in annual sales.
• Drove the strategic planning and execution of organizational fundamentals including customer satisfaction standards, compliance initiatives from conception through to completion.
• Managed company training and growth calendar, transaction records, including client communication/documentation, agent commission payouts, and brokerage revenue forecasts. Provided reports and analysis to Broker/Owner highlighting brokerage performance, compliance, and growth opportunities. 
• Cultivated strong relationships with new and past clients, key business partners, contractors, and the real estate community.
• Lead the development and implementation of new hire on- boarding agenda including agent training, technology set up, social media and website marketing integration. 

Licensed REALTOR®, GRI, ABR, SRS, CNE, CRETS

Realty Austin Compass | 2015-2020

• A trusted advisor and advocate for client needs, ensuring their satisfaction and maximizing client investment.
• Successful referral based business by providing superior customer service.
• Managed Buying/Selling processes from start to finish including home staging, move in/move outs, photography, landscaping, repairs, inspections, title, marketing and moving company.
• Multi-million dollar track record with consistent sales growth; 2015 $3 Million; 2016 $7 Million; 2017 $8 million; 2018 $10 Million; 2019 $11 Million. 528% increase from 2015-2019.
• Platinum Top 500, Platinum top 50, Emerald and Diamond level recognition in Real Estate community.
• Coached/Mentor new agents on contract compliance and client communication.

Certified Instructor

Austin Board of REALTORS,  Texas REALTORS, NAR | 2021-2023

•  Instructed new and tenured members on code of ethics governed by the National Association of Realtors.
• Prepared and distributed course presentations, and other related materials.
• Evaluated and communicated course progress with members.
• Reviewed approved ethical business practices and negotiation processes in compliance with the governing national, state and city boards.

Graphic Designer

Freelance | 2011-2016

• Successful referral based freelance business developing website design and logo design for cliental.
• Image creation, branding, flyers, advertisements, newsletters
• Fluent in Canva and Adobe Suite, and WebBuilder Tools.

SKILLS

• Superior customer service and attention to detail
• Process creation and management
• Creative vision and marketing design
• Goal setting and tracking
• Project management
• Team management 
• Home staging/New build design boards
• Cross collaboration with stakeholders
• Problem solver, critical thinking
• Coaching/mentoring 1 on 1

SOFTWARE

• Salesforce, JIRA, Trello, Slack
• Google Suite, MS Office, Calendly
• Adobe Suite, Canva, GIMP 
• Transaction Desk, Chime
• Facebook, Instagram, Pinterest
• Zoom, Google Meet

CERTIFICATIONS

Certified Real Estate Team Specialist (CRETS) - Designated manager certified to teach team project management, improve operations and financial processes.

Graduate REALTOR Institute(GRI) - Nationally recognized designation achieving a commitment to higher level strategies in market knowledge, code of ethics and enterprise transactions. A candidate for this designation must be in their field for 3 years or more to qualify

Real Estate Negotiations Expert (RENE)- Certified in mastery of a strong bargaining position, strategies and techniques. 

EDUCATION

University of New Mexico

Bachelor's Degree in Business Administration

1996 – 2000

Austin Community College

Graphic Design Specialization Associate of Applied Science Degree (AAS) 

2009 – 2011